If you are that computer geek, then this might be the best chance for you to show off your talents while helping others. Sometimes you might have even worked as an apprentice in a tech support centre while you are schooling and gathered information and tricks from it. So, if you are planning to open your own tech support service, we have some tips for you that will run a long way.
After all, a computer is not a toy
Think about your own PC. Would you like anyone messing around with it? Plus your PC might contain valuable data, documents, office data and much more. Many of us forget to or ignore the importance of having a backup (we only get our phones backup). If something goes wrong it’s likely that we lose them all. So, you are trying to fix a computer like that and one single mistake, your customer’s valuable data will be lost. So, this is a not a toy you are handling and make sure you know what you are exactly doing. This is why a little bit of here and there knowledge will not help you in carrying on a tech support service. Get all the qualifications required for your job; that’s how you can certify your customers with a valuable service.
Giving tech support online and through calls
Your customers will all not come banging on your door or bring their countless electrical devices fixed, they will also want to talk to you and ask for solutions. Or even try to chat with you online through email or live chat (from your website). So, get ready to get an upgrade to all your local and international calls with premium numbers provider services.
If you are thinking your service provided through a call is sometimes a waste of money and time then this might be the best solution for you. When you get your rate numbers you will not have to pay a bill but the bill will be paid for you.
Also you can keep in touch with your customers through social media accounts like Facebook, Twitter for more updates and questions from them.
Get to know the market
Whether your customers want new softwares, virus guards and other repairs done, you have to be equipped with them all. None of us like to send our customers out of the door without a smile. So, get to know what those trending needs are. Also the new softwares, versions, virus guards, graphic design softwares, computer accessories can be very useful in so many ways.
Another is to get to know the prices of the area and the job you provide them with.